Support
Last updated October 1, 2026
Email support@getlabsafe.com and we'll get back to you, usually within one business day. Include your organization's name and, if something isn't working, what you were doing when it happened.
Signing in
- Sign in with Google, Microsoft, or a link sent to your email. All three reach the same account as long as the email address matches.
- If the email link doesn't arrive, check your spam folder and ask your IT team to allow mail from getlabsafe.com.
- To join an existing organization, ask one of its admins to add you under Account → Profile → People.
Slack
- An admin connects Slack under Account → Settings and picks the channel LabSafe posts to.
- Reminders mention people by matching their LabSafe email address to their Slack account.
- To disconnect, use Account → Settings in LabSafe, or remove the LabSafe app from your Slack workspace.
Billing
- The primary admin manages the subscription, payment method and invoices under Account → Plan.
- Canceling keeps your records: the account becomes read-only and everything can still be exported.
Your data
To request a copy of your information or to delete an organization and its records, the primary admin can email support@getlabsafe.com.